Shipping policy

Here’sa clean, customer-friendly Shipping Policy for The Vault. Want me to add carrier names or tracking details? I can.

The Vault — Shipping Policy
Effective Date: 4/24/24

1) Processing Times
- Orders are typically processed within 12 hours but can take up to 48 hours during holidays.
- You’ll receive a confirmation email with tracking once your order ships.

2) Shipping Timeframes
- Domestic (U.S.): Typically 2-4 business days after dispatch.
- International: Up to 14 business days after dispatch (timing may vary by destination, customs, and carrier).

3) Shipping Costs
- Domestic shipping: Free

international: Determined at checkout

4) Tracking & Delivery
- Please ensure your shipping address is accurate; we aren’t responsible for delays or losses due to address errors.
- Risk of loss passes to you when we hand the package to the carrier. See our Terms of Service for details.

5) International Orders, Duties & Taxes
- International shipments may be subject to customs duties, taxes, and fees, which are the customer’s responsibility.
- Customs processing can extend delivery times. We cannot expedite customs clearance.

6) Damaged Shipments
- If your item arrives damaged, contact us within 7 days of delivery with photos of the item and packaging.
- Customers are entitled to a full refund or exchange as per our Terms of Service. We’ll guide you through next steps upon review.

7) Undeliverable or Refused Packages
- If a package is returned to us due to an incorrect address, refusal, or unclaimed delivery, we can reship at your expense or issue a refund minus shipping fees.

Contact Us
- Email: Support@OnlyTheVault.com