Shipping policy

Here’sa clean, customer-friendly Shipping Policy for The Vault. Want me to add carrier names or tracking details? I can.

The Vault — Shipping Policy
Effective Date: [Insert Today’s Date]

1) Processing Times
- Orders are typically processed within 1–2 business days (Mon–Fri, excluding holidays).
- You’ll receive a confirmation email with tracking once your order ships.

2) Shipping Timeframes
- Domestic (U.S.): Typically 3–5 business days after dispatch.
- International: Up to 14 business days after dispatch (timing may vary by destination, customs, and carrier).

3) Shipping Costs
- Customers are responsible for shipping costs for all orders under $500 (subtotal before tax/discounts).
- Orders of $500 or more qualify for a shipping fee refund. We will initiate the shipping refund within 24 hours after the order is placed, back to the original payment method.
- Original shipping charges are otherwise non‑refundable unless required by law.

4) Tracking & Delivery
- Please ensure your shipping address is accurate; we aren’t responsible for delays or losses due to address errors.
- Risk of loss passes to you when we hand the package to the carrier. See our Terms of Service for details.

5) International Orders, Duties & Taxes
- International shipments may be subject to customs duties, taxes, and fees, which are the customer’s responsibility.
- Customs processing can extend delivery times. We cannot expedite customs clearance.

6) Damaged Shipments
- If your item arrives damaged, contact us within 7 days of delivery with photos of the item and packaging.
- Customers are entitled to a full refund or exchange as per our Terms of Service. We’ll guide you through next steps upon review.

7) Undeliverable or Refused Packages
- If a package is returned to us due to an incorrect address, refusal, or unclaimed delivery, we can reship at your expense or issue a refund minus shipping fees.

Contact Us
- Email: [Insert Email]
- Phone: [Insert Phone]
- Address: [Insert Return/Support Address]
- Hours: [Insert Business Hours]